TrueDepth Labs

Terms & Conditions

Last Updated: February 3, 2026

1. Service Description

TrueDepth Labs provides professional stereoscopic 3D conversion services for video content. We convert 2D video footage into immersive 3D experiences suitable for VR headsets, 3D displays, and other stereoscopic viewing platforms.

2. Pricing & Payment

• Launch Discount: All quotes include a 50% launch discount automatically applied
• Pricing Factors: Final cost depends on video duration and resolution (1080p, 4K, or 8K)
• GST: 18% GST is added to all quotes for Indian customers
• Payment: Full payment required before processing begins via Razorpay
• Refunds: Refunds available only if processing has not started. Once work begins, no refunds will be issued

3. File Submission

• Video Files: Upload directly through our platform (max 5GB per file)
• Large Files/Image Sequences: Share via Google Drive link with view/download permissions
• Supported Formats: MP4, MOV, AVI, MKV, and common video formats
• Image Sequences: PNG, JPG, TIFF sequences in ZIP format or via Drive

4. Processing & Delivery

• Timeline: Processing time varies based on project complexity and queue. Estimated delivery time will be communicated after payment
• Status Updates: Track your project status in real-time via your dashboard
• Delivery: Final 3D converted files delivered via Google Drive link
• Download Period: Files available for download for 30 days from delivery date

5. Quality & Revisions

• Quality Assurance: All conversions undergo quality checks before delivery
• Revisions: One round of minor revisions included if quality issues are found
• Scope: Revisions limited to technical quality issues, not creative preferences

6. Intellectual Property

• Your Content: You retain all rights to your original footage
• Our Work: The 3D conversion work is licensed to you for your use
• Warranty: You warrant that you have rights to all submitted content
• Usage: You may use converted files for any legal purpose

7. Privacy & Data

• Google OAuth: We use Google OAuth for secure authentication
• Data Storage: Your files are stored securely during processing and deleted after 30 days post-delivery
• Confidentiality: We do not share, sell, or distribute your content
• Personal Info: We collect only necessary information (name, email, billing address)

8. Limitations & Liability

• Best Effort: We provide professional 3D conversion services to the best of our ability
• No Guarantees: Results may vary based on source material quality
• Liability Cap: Our liability limited to the amount paid for the service
• Force Majeure: Not liable for delays due to circumstances beyond our control

9. Cancellation

• Before Processing: Full refund if cancelled before work begins
• During Processing: No refunds once processing has started
• By Us: We reserve the right to cancel and refund if project is not feasible

10. Prohibited Content

You may not submit content that is:

• Illegal, harmful, or violates any laws
• Infringes on intellectual property rights
• Contains malware or harmful code
• Pornographic or excessively violent

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of new terms.

12. Contact

For questions about these terms, contact us at:

• Email: mithun@vye.world
• WhatsApp: +918291356187

© 2026 TrueDepth Labs. All rights reserved.